Common purchase queries answered
Orders and Shipping
Orders are processed within same day (working days: Mon-Fri, except holidays) for orders placed before 2:00 p.m. by previously verified customers. Next Day Express Delivery is only available to Verified customers. UPSL Delivery usually takes 2-3 business days. All new customers, payment must be verified prior to shipping.
Accounts can be created at any time from this Sign in or Create an Account Link
You can edit your shipping from your profile page, once logged in or from (Here)
Next Day Delivery is not Trackable, however UPSL Delivery can be Tracked here using the tracking code emailed to you from (Here)
No. Your Credit Card information is NEVER Stored, on our servers.
Ye. We charge VAT on items that VAT is applicable to, and is visible on the product as “VAT Inclusive”
Depending on the items ordered, small items will be packaged together once the box remains smaller than 24in x 24in x 30in. Large items will be individually boxed.
If you need to swap an item or return it
Returns and Exchanges
If you received the wrong item, do not open the retail packaging of the item and immediately contact us at 674-9000/625-9000 to have the delivery corrected.
All TV’s, Monitors and Laptops are checked prior to shipping, however in shipping sometimes items may get damaged. If the package is looking damaged, do not accept the package from the delivery personnel. Contact us Immediately at 674-9000/625-9000 with details of your order to have the order rectified.
You can either use our contact page and select Technical Support as the department end enter the details in the message box. Or via phone at 674-9000/625-9000 for more immediate respopnse.
If you entered an incorrect Shipping Address, you can edit your Adresses in your profile and immediately contact us via phone (674-9000) to have your corrected address applied to the Order.
Yes you can cancel and order after you make an online purchase, pleae contact us immediately 674-9000 to request an online refund.
After you completed the step above you may create a new order.
Changing the items in an order is possible once the total is equal or more. If it is more the service rep will advise of an alternative payment method (usually PayPal) and a link to send the difference in the order
Pre-Ordering an out of stock is possiblle for most sold out items. Pre-ordering items are non-refundable, and will be shipped when the item becomes available. Contact us via Phone, 674-9000 or 625-9000
You can cont us during normal working days and hours:
We are open:
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
We are closed:
Sundays and Public Holidays